Q4 2023 Releases

TrustX v1.0.15.4

Release Date: Dec 28th, 2023

TrustX release 1.0.15.4 introduces a number of bug fixes, new functionality and security improvements for TrustX.

💻 Functionality

Added enhanced UI customization and configuration capabilities.

TrustX v1.0.15.3

Release Date: Dec 19th, 2023

TrustX release 1.0.15.3 introduces a number of bug fixes, new functionality and security improvements for TrustX.

💻 Functionality

Added the ability to make configuration changes to icons displayed on capture processing screens.
Added the ability to remove the video instructions from the capture instruction screens.

Bug Fixes

Resolved an issue around certain parameters crashing and creating errors in the processes.

TrustX v1.0.15.2

Release Date: Dec 13th, 2023

TrustX release 1.0.15.2 introduces a number of bug fixes and improvements around Custom Forms and TrustWeb UI updates.

💻 Functionality

Updated Custom Data Form functionality and enable users to configure a form that serves as a custom 'Thank You' page. See the Configuring a Custom Thank You Page guide.
The 'Powered By Daon' logo that appears in the TrustWeb application has been removed.

Bug Fixes

Resolved an issue with the 'Thank You' page where the "Return to Desktop" message always appears regardless of the device the flow has been completed on.

TrustX v1.0.15.1

Release Date: Dec 11th, 2023

TrustX release 1.0.15.1 introduces a number of improvements to Custom Forms and Cloud Functions and the Simple Decider Activity.

💻 Functionality

Introduced a new defaultCountry value when setting a phone number in a Custom Form. For more information, see the Custom Data Forms guide.
Introduced the ability to influence the decision of a Simple Decider and set the final decision of the overall outcome. This is useful for Process Definitions that implement Cloud Functions.

TrustX v1.0.15

Release Date: Dec 7th, 2023

TrustX release 1.0.15 focuses on introducing a tactical review component into the TrustX platform, as well as some other minor feature enhancements

ℹ️ Overview

The feature provides a simple way for customers to perform manual reviews of the process instance information provided by the end user.

The aim of the solution for the review console will be to facilitate reviews of end-user submissions within the TrustX orchestration layer, by making updates to the process instance section which will enable customers to perform manual review processing on process instances that do not meet the defined success criteria.

The reviewer can approve or decline instances. If the onboarding evaluation successfully clears biometric data, personal information, document authenticity, and passes third-party checks, it's [AUTO APPROVED] without manual review.

However, in the instance of any concerns regarding the reliability of:

Biometric and personal data submitted by applicants
Additional document collection
Document authenticity
No matches with third-party data

This criteria, as well as custom criteria which can be set at the process definition level automatically flag the account for REVIEW REQUIRED in the orchestration console, which is then made available in a review required queue.

The reviewer can then determine if the information provided can be accepted, and ultimately decide to manually [APPROVE] or [DECLINE] the application.

Functionality changes

Release 1.15 contained another minor feature update detailed below:

Added the capability to support the upload of PDF document types during the additional document capture flow, and created the functionality to display PDF documents in the process instance flow.

Bug Fixes

Resolved an issue where specific Custom Data Form data could not be viewed in the Backoffice.
Resolved an issue where after the user reaches the Face or Document Capture steps and leaves the devices in an idle state to timeout, when returning to start the capture, it can be noticed that the user will receive a message “We encountered an error. The link you followed has expired. Please go again through onboarding process”.
- This update will require users who have created Process Definitions prior to v1.15 that utilize the Confirm Face or Document Capture activities must replace the activities with new versions of the same activities. This will update the Output Parameters associated with the activities.

Example of new Output Parameter for Confirm Document Image:

TrustX v.1.0.14.3

Release Date: Nov 27th, 2023

The TrustX release of 14.3 was focused on completing some feature enhancements, addressing some functionality changes and on bug fixes.

IP restrictions for environments

ℹ️ Overview

Allow for the configuration of permitted IP addresses that can access TrustX Back Office application and APIs

💻 Functionality

An additional API has been integrated into CRMS, specifically designed to manage the permitted IP addresses for a tenant. Unlike other APIs within CRMS that authenticate at the system level, this API operates with authentication at the tenant level. It introduces the capability to both add and replace IP addresses on the whitelist while restricting access to any addresses not on our predefined list.

There's now a log that captures blocked IPs. This log serves the purpose of analysis to ensure the configuration accuracy or to identify potential malicious attempts. Note that access to this log is restricted to Daon DevOps.

Functionality changes

Release 14.3 contained several functionality chnanges that are detailed at a high level below.

A new functionality to the Back Office to allow customers to have an export option in the back office under the Process Instances page. To assist with the processing of Personally Identifiable Data (PII) a warning popup will appear letting the customer know they are exporting PII and the data should be treated accordingly.
Changes to the “Thank” You screen at the end of the workflow processing - it now will pass back to an app and the end user will continue with the onboarding journey.
When a customer uses techniques like photo substitution, screen replay, black & white copy, and photocopy simultaneously, the BPCER becomes the total of the error rates for each of those techniques. This makes it tougher for an end user to pass the authentication process. To address this, we're employing a fusion algorithm that combines the scores from all these techniques into one result. Instead of deciding whether an end user needs to retake the authentication based on each individual algorithm's outcome, we're running all algorithms together and consolidating the results. This allows us to make the decision to retake the authentication in a single step
Added TrustX support for the latest supported version of Regula - 6.9 to support some additional Hebrew fields/characters. Existing customers should remain on the current Regula v 6.6 until they update their process definition with the new activity. A new activity will be created with the updated Regula version. ⚠️ Note: all processes with existing Regula activities (previous versions) will need to be updated with the new Regula activity representing the updated 6.9 version. ⚠️

TrustX v1.0.14.2

Release Date: Nov 9th, 2023

The TrustX release of 14.2 was primarily focused on bugs fixes and completing some feature enhancements. The following changes were made:

End-users can now select the text beside the checkbox on the Consent screen while also maintaining the functionality to only press the checkbox.

If a customer provides a Process Token link to an end user they need to be able to map the webhook of that Process Token to the end user from our customer's system. For example, they might have an account number or staff number. We have added an ExternalID as a default parameter in the Process token to assist with this.

TrustX v1.0.14

Release Date: Oct 25th, 2023

ℹ️ What's New

TrustX 1.0.14 introduces two new features to TrustX.

Custom Data Forms allow users to define additional documents that should be captured during the ID&V flow. For more information, see the Custom Forms guide.
The Additional Documents Collection allow users to define and collect non-identity and non-government documents from the end customer. For more information, see the Additional Documents Collection guide.

TrustX v1.0.13.1

Release Date: Oct 18th, 2023

ℹ️ What's New

1.13.1 release focuses on smaller improvements and getting some “Pebbles” i.e. smaller items of work completed and pushed to production.

Themes Preview Model:
- Implemented separate screens for all document types.
Process Defintion Designer:
- Added a "Test" button for users to test single process definitions without leaving the page.
- Enabled testing for Editable PDs.
Process Definition Language:
- Renamed the "default" language to "Fallback" language for clarity.
- Reordered fields so that the supported languages field was above the Fallback Language field.
TrustX Backoffice:
- Implemented new logic for uninterrupted user application access.
- Utilized the "react-idle-timer" library for this purpose.
- Set the default configuration for tracking specific events: 'keydown,' 'mousedown,' and 'wheel.'

💻 Functionality

List of updates below:

A Document selection step should be optional, meaning users can set documentType and countryCode programmatically or through an API and the Document capture step should work as expected.
Allows customers to access additional parameters from the process token to populate the webhook body.
The ability for an end-user to retake a selfie image if it doesn’t meet the required criteria or not fit for purpose
The ability for an end-user to retake a document image if it doesn’t meet the required criteria or not fit for purpose

Bug Fixes

Addressed an issue where the English language would load as a priority regardless of the selected language in TrustWeb flow.
Resolved an issue where iOS users could not open the "Terms and Conditions" and "Privacy Policy" pages in WebView.
Bug fixes around timeouts have been implemented where users are editing Process Definitions.
Resolves an issue related to data loading on the Process Instance page.

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