Preview Environment

TrustX includes a preview environment which allows access to the next release early. Preview tenants include all new and existing features that are in the production environments.

Preview tenants are useful for testing and ensuring that a customer’s systems are properly integrated and functioning as expected. They can help customers to prepare for new releases and minimize potential disruptions.

It is important to note that Preview tenants cannot be converted into Production tenants, and Production tenants cannot be converted into Preview tenants. This means that you would typically use a Preview tenant for validation and a Production tenant for your live environment.

Preview tenants will receive updates prior to the updates being made available in the Production environments. Preview tenants are available on an invite only basis and are located in a single geographic region (currently in the EU). Preview tenants are not scale test environments and are not suitable for such testing.

Preview tenants will have a separate and distinct administration realm from the administration realms for production tenants. Customers may use OIDC or SAML to connect the preview tenant realm with the customer IAM system.

Preview Documentation

When a release is pushed to the preview environment, the preview documentation will be updated at the same time. The preview documentation will contain details of new and updated APIs, Activities etc.

To access preview documentation, select 'Preview' from the right-side of the top navigation bar.

Release Notification

A release notification will be published with each release to the preview environment.

The release notification template is as follows:

• Date of Release

• Overview

• New Features

  • Detail what new features will be present in the release.

• Bug Fixes

  • If the release contains bug fixes, the bug identifier will be published together with a description of the bug and its fix.

• Components Impacted

  • This section will describe the services impacted by the release.

• Deprecated APIs / Services / Activities / Session Data Attributes

  • Any APIs, Services, Activities or Session Data Attributes that will be deprecated by TrustX will be notified through the release notification process. The deprecation of an API, Service, Activity or Session Data Attribute will be notified at least 3 months in advance of the date of removal. Please see the note on Versioning for further details.
  • Any action customers are expected to make will be noted

• Expected Production Release Date

  • This is the expected date the release will be made available in the production environment. The TrustX Status Page will be updated before the update begins to notify customers that the update is in progress and will again be updated post update to notify customers that the update is complete.

• Expected Service Impact

  • This will contain details of the expected impact on the production service. This may range from.
    • No Service Impact Expected
    • Service Level may be experienced
    • Service Unavailable

Restrictions on the Preview Tenants

1. There will be no disaster recovery system for the Preview Tenants
2. There will be no SLAs for the Preview Tenants
3. There will be no preview notification of upgrades to the Preview Tenants
4. Performance and scale testing will not be supported for Preview Tenants a. TrustX API invocations are limited to 10 APIs Invocations per second b. Process Instance creation is limited to a max of 3 per second
5. The tenant should not expect Audit records to be retained for longer than 30 days
6. The tenant should not expect Process Instance records to be retained for longer than 30 days