Q3 2025 Releases
TrustX v2025.08.27
Preview Publish Date: 2025.08.18
Release Date: 2025.08.27
Improvements
Process Instance Retention Improvements:
- Retention periods are no longer limited to a predefined set of periods. You can now configure any retention period in days between 1 and 90 days (inclusive).
- Retention periods are defined at the Process Definition level. If not specified, the default is 30 days.
- Process Instance records and their related data are now removed in line with the defined retention period. Previously, only related data was removed with the process instance; now both the record and data are both removed after the retention period expires.
Language Support Expansion:
- TrustX now supports Romanian, Irish, Japanese, and Arabic in the customer-facing web application, TrustWeb.
- If a Process Definition does not select specific languages (i.e defaults to all languages), then the new languages Romanian, Irish, Japanese, and Arabic will be automatically available to in the customer-facing web application, TrustWeb. Otherwise a Process Definition must be updated to add support for the newer language.
Document Quality Assessment v2.0.1
- A new version of the Document Quality Assessment activity is now available.
- This version introduces an additional input parameter for the error navigation screen, allowing configuration of the screen that appears next if an error occurs. The underlying Document Quality algorithm remains unchanged.
Backoffice Improvements
- Filtering is now applied consistently across all pages in the Backoffice application.
- You can now preview all Process Definition tags in Backoffice from a dedicated page.
Various improvements have been made to the Identity Store in the Backoffice:
- The "Qualifier" label has been renamed to "Value" so that data that has been stored under "Qualifier 1, 2, 3" are now segregated separately under the “Value" column in Event Details.
Process Definition Preview Page has been improved, so that now there is option for users to receive more details by clicking on information button next to Process Definition name ( Version, Status, Type etc.)
Previewing all Process Definitions tags in Backoffice is now available on a separate page
API Changes
A full list of API Changes can be found in the Changes 2025.08.18 changelog.
Deprecation Notice
Deprecated APIs
| Operation/ Resource | Description | Migration | Date of Deprecation | Date of Removal |
|---|---|---|---|---|
| PUT /api/process-manager/processTokens/{processTokenId} | The invalidateProcessToken API has been replaced by the update process token API where the status can be set. | Consumers of this API should move to the update ProcessToken API:
| 2025.08.18 | TBD |
| ProcessToken.maxProcessDuration | The maxProcessDuration property of ProcessToken was reserved for future use. It is now deprecated and will be removed in a future release. | N/A | 2025.08.18 | TBD |
Known Issues
| Key | Description |
|---|---|
| SKY-11785 | Recurring issue on iOS 15 where the video sequence fails its resolution check immediately following video capture. |
| SKY-11736 | Resolution checks repeatedly fail on the iPhone SE 2 (iOS 15.1) |
Bug Fixes
| Key | Description |
|---|---|
| SKY-11498 | Fixed a bug where it was not possible to create a Process Token without specifying a Process Definition Version. |
| SKY-11316 | Resolved an issue where updating a Cloud Secret in the Backoffice would change "Update DTM" for all Cloud Functions. |
| SKY-9619 | Fixed a bug where not be able to load the Processes Instance in the backoffice. |
| SKY-11582 | Fixed a bug for starting camera within TrustWeb for tablets (iPad) |
| SKY-11614 | Fixed a bug for Watchlist Manager Matching where returns duplicate member IDs within getdata API. |
| SKY-10732 | Quote are not supported in backoffice and API searches so that literal strings can be used as search terms. |
TrustX v2025.07.30
Preview Publish Date: July 23rd, 2025
Release Date: July 30th, 2025
What's New
Beta Video Capture introduces a new document capture method that enables the real time presentation of a live document to be captured alongside a document image. See Document Capture and Verification guide for more information.- The Video Capture feature is a beta prototype for testing and is currently available by request only.
Improvements
- Themes have been updated to include the TrustWeb processing screen as a selectable preview screen in the Backoffice. See the Themes Guide for more information on configuring themes.
Bug Fixes
| Key | Description |
|---|---|
| SKY-11364 | Resolved an issue where Custom Pages could not be completed and were unresponsive when the webCompleted event was sent to TrustX. This issue was caused after the end-user failed to complete the Custom Page and attempted the flow again using the same Process Token. |
Known Issues
| Key | Description |
|---|---|
| SKY-11736 | On some devices, such as the iPhone SE 2, the resolution of the captured video may vary. As a result, when performing video capture, the resolution check may fail on some iPhone devices. |
| SKY-11734 | Web page may crash during video capture on some devices. Affected devices and their OS versions include:
|
| SKY-11733 | The "FPS Front" and "Overall Video" checks will always return a failed result when completing the document video capture step using a Samsung Galaxy A51. |
| SKY-11695 | Unable to complete the "Capture Document Image & Video" capture on Huawei P40 lite. |
| SKY-11692 | Changing the phone orientation during video capture may cause the aspect ratio to change. This issue is caused when change from portrait to landscape orientation or vice-versa during video capture. |
TrustX v2025.07.14
Preview Publish Date: July 7th, 2025
Release Date: July 14th, 2025
What's New
As part of our continued commitment to the improvement of security, new versions of the Face Liveness and Document Authentication algorithms have been introduced.
Early Access Introduced new versions of xFace Injection Attack Detection (IAD) that performs injection attack detection against a captured face image. This service succeeds the Face Plus service previously released in TrustX. For more information on implementing this activity, see the xFace Injection Attack Detection Integration guide.- A new face liveness activity 'xFace Liveness Assessment v1.49' has been introduced to succeed the 'Face Liveness Assessment v1.47' activity.
- The 'Capture xFace IAD v2.3.1 Image` activity has been introduced to succeed the 'Capture Face Plus Image v2' activity.
Early Access New versions of the document verification algorithms have been introduced.- Color Copy Detection v2.2.0
- Photo Substitution Detection v.1.5.1
- Screen Replay Detection v3.3.0
- Portrait Substitution Detection v3.3.0
- Paper Copy Detection v3.3.0
- See 07.2025 - Recommended Thresholds for recommended threshold values.
Early Access A new 'Capture Face Image v2.1 - Back Camera' activity has been introduced that enables face capture flows to auto-select the back camera during the face capture step. This update supports assisted onboarding uses cases where a host can assist the end-user with their onboarding experience. For more information on this activity, see the Face Capture and Quality Assessment guide for more information
Improvements
- Performance enhancements have been made in the Backoffice when searching Process Instances. The search bar will no longer search as you type, and will require at least 3 characters before the clicking the filter button to return search results.
Deprecation Notice
The following activities have been marked as deprecated and are no longer recommended for use.
| Activity | Update To |
|---|---|
| Face Liveness assessment v1.42 | Face Liveness assessment v1.47 |
| Capture Face Plus Image v1 | Capture Face Plus Image v2 |
| Color Copy Detection v1.3.0 | Color Copy Detection v1.4.0 |
| Photo Substitution Detection v1.4.1 | Photo Substitution Detection v1.5.0 |
| Screen Replay Detection v2.2.0 | Screen Replay Detection v2.5.0 |
| Portrait Substitution Detection v.2.2.0 | Portrait Substitution Detection v.2.5.0 |
| Paper Copy Detection v2.2.0 | Paper Copy Detection v2.5.0 |
Deprecated activities will be hidden by default in the Process Designer. To show deprecated activities, use the Process Designer palette search filters.
Bug Fixes
| Key | Description |
|---|---|
| SKY-11452 | Resolved an issue when using TrustWeb on iOS devices where an unexpected blue border appeared around elements that are not selected on the Document Selection screen. |
| SKY-11296 | When utilizing the 'Capture Face Plus Image v2' or 'Capture Face Plus Image v1' activities, the capture success border that appears on Trustweb as a guide for face alignment previously did not change color to indicate correct alignment. This issue has been fixed. |
| SKY-11067 | If a Process Definition contains two or more 'Watchlist Match v2' activities that utilize at least two different watchlists, only one watchlist results object was created and viewable in the results of the Process Instance page. |
| SKY-11064 | An issue has been resolved that resulted in the removal of watchlist match history when the associated watchlist member is deleted. |
| SKY-11039 | Resolved a permission issue when using "allowsInlineMediaPlayback" and "requestMediaCapturePermissionFor" that would result in difficulties taking a selfie using the front camera. |
| SKY-11011 | Fixed an issue when attempting to launch the camera for the first time using iOS on both Chrome and Safari browsers. |
Known Issues
| Key | Description |
|---|---|
| SKY-11503 | It may not be possible to complete a flow using the 'Capture Face Image v2.1' activity using 8k resolution on a device that has multiple cameras. |
| SKY-11476 | The 'Capture Face Image - Back v2.1' provides a 'switch camera' button that appears when using a device that contains multiple back-facing cameras, enabling the user to switch between each camera. When using an iOS 15.x device, it may be possible to switch to the front-facing camera not intended by design. |
| SKY-11433 | Once the end-user fails a capture using 'Capture xFace IAD v2.3.1' activity, they will briefly see a black screen when attempting to initialize the capture again. |
| SKY-11227 | On iPhone XR devices running iOS 17.0.1, it may be difficult to capture a face image using FacePlus v2. |